Legal

Refund Policy

Last updated: September 30, 2026

This Refund Policy explains when and how appsworker refunds payments made for the Gym Sphere gym management system and our access control hardware.

All approved refunds are given to the payment-initiated media – that is, to the same card, bank account or payment method that was used to make the original payment. We do not refund in cash or to a different card or account.

1. Software subscriptions

You are eligible for a refund of a subscription payment if:

  • you were charged more than once for the same billing month (duplicate payment);
  • you were charged an incorrect amount;
  • we were unable to activate your Gym Sphere account after your payment; or
  • you cancel within 7 days of your first subscription payment.

Apart from the cases above, monthly subscription fees are not refundable for a billing month that has already started. When you cancel, your subscription stays active until the end of the month you paid for and no further payments are taken.

2. Hardware (fingerprint device and door lock power supply)

  • Damaged or defective items: if an item arrives damaged or does not work, tell us within 7 days of delivery. We will repair or replace it, or, if that is not possible, give you a full refund.
  • Unused items: an unused item in its original packaging can be returned within 7 days of delivery for a refund.
  • Non-returnable: items that have been installed, physically damaged after delivery, or modified are not returnable, except when they are defective.
  • Return delivery: we cover return costs for damaged or defective items. For other returns, the customer pays the return delivery cost.

3. How to request a refund

Contact us by phone, WhatsApp or email (details below) with:

  • your name and gym name;
  • the date and amount of the payment, and the payment reference if you have it; and
  • the reason for your request (and photos, for damaged hardware).

4. Processing time

We will review your request and reply within 3 business days. Once a refund is approved, we process it to the original payment method (payment-initiated media) within 7 business days. The time it takes to appear in your account depends on your bank or card issuer, and can take up to 14 business days.

Contact us

If you have any questions about this policy, please contact us: